Job Description
Operations Scope:
Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague development
Openly communicate appropriate and useful information through various channels, including department meetings and briefings
Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
Review departmental policies, procedures and performance standards to ensure they are up-to-date, correct them, and propose changes as appropriate to ensure high levels of customer service and safety
Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager
Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager
Events Scope:
Provides management and operational coverage at corporate and QAW events
Leads and executes events to include:
Marquees and seasonal celebrations
Corporate functions
Team buildings
Static installations
Interactive guest activities
Events by the Sales team clients
Works within the existing brand and company guidelines while providing creative input into the overall development of events
Develops event operational guidelines for the facility as a whole and leads event operations
Provide the operational costs related to Events
Recommend the operational scheduling for the operation team and contractors
The ideal candidate should have:
Educated to a degree level in Business Management
Event management experience, project management
Minimum 2 years’ experience in operations, events, and entertainment
Computer skills
Customer service knowledge
Technical Knowledge
Experience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholders
Proficiency in written English and spoken English
Job Requirements
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