WHAT WILL YOU DO
At The Arts Club, our artisans are a
fundamental part of our commitment to Art in service. Art in hospitality as
we strive to deliver the highest possible standards of service to our members. We
are seeking a confident and experienced Reception Manager whose role will involve overseeing a
team of people who will be responsible for welcoming our Members and their
guests to the club. He/she will deliver the highest possible standards of
service and be proactive in maintaining and driving revenue and brand image.
ESSENTIAL FUNCTIONS / DAILY
DUTIES
• Support the
running of our day to day Front Office, leading and inspiring the team to
create a memorable, effortless experiences for our members from arrival until
departure
• To work
alongside Head of Membership to develop new strategies for the reception team.
• To maintain
and elevate the arrival and departure moments for all members and their guests.
• Keep
abreast with Cultural Programming and Member Events, to provide the most up to
date information to members, and to maximise booking opportunities.
• Lead the
team by example, keeping them involved and motivated; helping them to feel
empowered and supported and confident in providing a luxury experience for our
members and their guests.
• Develop the Front Office team to deliver personal service that exceeds Member
expectations.
• Create an environment of learning to ensure all members of the team are
trained to understand and follow all standards of operation.
• Ensure the accuracy of data in all systems and provide the necessary
daily reports for all departments.
• Responsible for the management of the Front Office schedule ensuring
that all days are covered to meet business needs.
• You ll be hands-on and willing to regularly work both front and back of
house, maintaining the club s standards and safeguarding the Members first
moments in the club.
• Maintain and refresh personal knowledge of all our Members
and to develop that of the team.
• Ensure every Member is welcomed by name
• Well-versed on standard Q&As regarding menus, hours of operation etc
• Support, redirect and problem solve in real time to ensure any Member
related concerns are addressed.
• Build relationships with Members and guests, and communicate both
positive and negative feedback to management for further assessment.
• Influence a fun and positive atmosphere by being approachable and
professional.
THE IDEAL CANDIDATE WILL HAVE:
• at least 3-4 years
experience within either
luxury hospitality, fashion or concierge companies.
• A confident and professional
manner
• Excellent leadership,
interpersonal and communication skills
• A passion for delivering
exceptional service
• The ability to work
under pressure.
• Strong experience with
CRM systems
• Proactive in maintaining
and reinforcing the club rules when required.
Desired Candidate Profile
Education:
Bachelor of Hotel Management(Hotel Management)
Gender:
nm
Nationality:
Any Nationality