Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Telephone Operator, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Telephone Operator:
-·Support and assist in the smooth running of thefront office department, where all aspects of the guest journey and experienceare delivered to the highest level, ensuring both property and companystandards are attained and adhered to.
· Takes responsibility for the duties and tasksassigned to the role, ensuring that all work is carried out in a timely andprofessional manner.
· Collaborate with colleagues to maximize guestsatisfaction and comfort, delivering a positive and responsive approach toenquiries and problem resolution.
· Support and deliver on the strategies andobjectives of the front office department taking ownership for assigned areasof responsibility.
· Develops and builds own skills, knowledge andexperience at every opportunity within front office department, which alignswith the culture of growth, development and performance expected by thecompany.
· Collaborates with the Head of Department,ensuring that departmental inventory is maintained, that productivity targetsare achieved and performance levels are attained
· Build and maintain effective workingrelationships, communicating with key stakeholders whilst promoting the companyculture and values.
· Ensures adherence to all legislation where duediligence requirements and best practice activities are planned, delivered anddocumented for internal and external audit, performing follow-up as required
Requirements of the TelephoneOperator : Experience in front office Ability to adapt to changing service environments Pro-active with a hands-on approach Passion for the hospitality industry Ability to manage work ensuring that tasks assigned are delivered Ability to find creative solutions, offering recommendations Personal integrity, with the ability to work in an environment that demands excellence Strong communication and listening skills Good IT skills Ability to work collaboratively at all levels within the department An open and positive personality Ability to handle challenging priorities and assignments CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As the one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at