The job posting is outdated and position may be filled Responsibilities:• Be an expert in process improvement methodologies to improve dealer profitability, efficiency and operational excellence.• Liaise among dealers, customers and other Caterpillar personnel• Perform complex analysis work; identify and resolve strategic problems.• Lead or support assigned service improvement projects, particularly, but not only, in the area of technology for service (systems, apps, ...)• Counsel dealers to best leverage technologies in the service space & help coordinate communication & awareness within the region.• Demonstrate skill in negotiation, build consensus and achieve compromise.• Assist dealers in business planning; counsel dealers and recommend changes to facilities, tooling, systems and effectiveness.• Advise on existing and potential customer service issues and improvement measures; analyze and report on commercial impact of product problems.• Assist with process evaluation and dealer participation in Caterpillar improvement programs.• Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy.• Apply knowledge of products, technology, industry, and product support, to support Caterpillar, dealer and customer expectations and needs and contribute to strategic planning Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr.Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and find thousands of opportunities globally!Our platform gives you the flexibility you need to thrive in today's market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.
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