Our client is a multinational company with 0+ headcount globally and is a manufacturer of Sanitaryware/Ceramics/Lighting products and is looking for an experienced Showroom Manager (Sanitaryware/Ceramics/ Lighting) for the below.
Position purpose :
• To promote, establish and highlight the concepts & products being offered by company to every customer who visits showroom.
• To ensure that Architects, Interior Designers, Consultants, Contractors and direct Customers who visit the Showroom shall endorse & Patronize Company’s products in their projects.
• Proactively do the needful to invite the Architects, Builders, Designers, Customers etc. to the showroom.
Specific Deliverables :
• To educate every customer about the concepts of company’s brand / products, our USPs, benefit, advantage & features, competition benchmarking & value to the customers
• To make customer visualize a luxury bathing experience of company’s products by using descriptive words, adjectives and powerful metaphors.
• Ensure conversion of total walk-in-customers in showroom to sales.
• Going out in market and Meeting with Architects, Interior designers, developers/Builders to educate them about CBLS.
• Generate project leads by meeting Architects, Interior designers & project owners.
• Engage and escort all customers to showroom using 'power statements'
• To place company products in the mind of architects, dealers, walk-in clients who visit the Showroom
• To understand the needs of the customers and address the same sensibly
• To create further need in the mind of the customers by suggesting more alternatives all possible solutions being provided by the company.
• To establish personal rapport with customers.
• Maximize customer engagement appropriately within the store.
• Submission of offers, proposals, PI’s as per the customer requirements in terms of timelines.
• Adhere to the commercial terms of showroom.
• Upselling and closing the deal with win-win approach.
• Outdoor sales and marketing visits as deemed necessary to maximize the Showroom business and exceed personal goals.
• Generate creative ideas for business development through showroom.
• To meet one's individual Business Plan.
• Co-ordinate with the distributors sales teams to invite their contacts & possible leads to visit the Showroom
• To do customer complaints redressal as per SOP.
• To ensure cleanliness & upkeep of highest standard at showroom.
• To introduce & promote new products brought out by the company time to time.
• To ensure customers are properly followed-up after their visit to Showroom for generating business.
Functional Requirement (Hardware) :
• Have prior experience in luxury retail / top-segment selling.
• Have earlier worked with the concept of 'need creation'.
• Ability to acquire quick, sound product knowledge.
• Can quickly build lasting relations with customers.
• Expertise in need identification of customers.
• Expertise in creating brand presence and visibility.
• Experience of / exposure to concept selling rather than product selling.
• To follow up effectively and consistently.
Personality Traits :
• Excellent communication skills.
• Ability to extract useful information from the customers.
• Solution providing attitude.
• Maturity to assess and handle situations.
• Resourcefulness.
• Good Learning ability.
• Ability to procure leads and cues from everywhere possible.
• Ability to establish and maintain a wide network of resources.
• Polished personality with adequate social etiquette.
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