Team Manager – Inside Sales | dubizzle Dubai
dubizzle is the UAE’S favorite marketplace to buy, sell and find anything. If you can search for it, you can find it on dubizzle! From Batmobiles to Dinosaur bones to a Boeing 747!
As a Team Manager – Inside Sales, you will be responsible to train, mentor and lead a team of Telesales Executives and Coordinators engaged in selling the product over the call along with monthly client visits.
Team Manager – Inside Sales | dubizzle Dubai | Apply Now
In This Role, You Will
Train, Mentor, and lead sales team;
Meet or exceed the team’s productivity with 100% accuracy;
Meet SLA of the volumes, customer service and number of clients converted;
Develop talent within the team by providing guidance, ongoing feedback, coaching and development opportunities, enabling team members to achieve set targets;
Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks;
Assist management with hiring processes and new team member training;
Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance;
Communicate deadlines and sales goals to team members;
Develop strategies to promote team member adherence to company regulations and performance goals;
Conduct team meetings to update members on best practices and continuing expectations;
Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines;
Provide quality customer service, including interacting with customers, answering customer
inquiries, effectively handling customer complaints and occasionally visiting customers.
Requirements
A minimum of secondary education
Bachelor’s degree preferred
4+ years of experience with Telesales
2+ years managing teams of telesales executives.
Familiar with Zendesk, CRMs’ (Salesforce a plus)
Excellent communication skills
Analytical mind and problem-solving aptitude
Strong organisational skills
Leadership skills
Result orientated with problem solving skills to resolve challenges through creative and flexible options in line with the company’s overall targets.
Ability to listen and communicate well with the team while providing open and honest feedback
Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com#J-18808-Ljbffr