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Technical Support Engineer - End User Support Job Opening In Dubai – Now Hiring Intertec Systems


Job description

Overview

Technical Support Engineer - End User Support at Intertec Systems.

Role involves providing end-user IT support, hardware and software troubleshooting, and ensuring smooth operation of user environments.

Responsibilities

  • Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.

  • Software Installation: Install and configure operating systems, office applications, and other software as required by users.

  • System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.

  • End-User Assistance: Provide technical support to end-users via phone, email, or in-person.

    Troubleshoot and resolve hardware and software issues.

  • Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.

  • Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.

  • Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.

  • Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.

Qualifications

  • Mandatory: Candidate must have hands-on experience in Windows and MAC OS.

  • Must have supported end-users, including top management users.

  • Must know about KPI's, SLA's and have knowledge of ITSM tools like ServiceDesk Plus.

  • Good communication skills, verbal and written.

  • Working knowledge of office automation products and computer peripherals, like printers and scanners.

  • Knowledge of network security practices and antivirus programs.

  • Ability to perform remote troubleshooting and provide clear instructions.

  • Excellent problem-solving and multitasking skills.

  • Customer-oriented attitude.

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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Dubai, United Arab Emirates, highlighting market share and opportunities for professionals in Technical Support roles.

6100 Jobs in United Arab Emirates
6100
2651 Jobs in Dubai
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Download Technical Support Jobs Trends in Dubai and United Arab Emirates

Are You Looking for Technical Support Engineer End User Support Job?

Great news! is currently hiring and seeking a Technical Support Engineer End User Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intertec Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United Arab Emirates laws and regulations

What Is the Average Salary Range for Technical Support Engineer End User Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Dubai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer End User Support?

Key qualifications for Technical Support Engineer End User Support typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer End User Support?

To improve your chances of getting hired for Technical Support Engineer End User Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer End User Support Job Success

Intertec Systems interview tips for Technical Support Engineer   End User Support

Here are some tips to help you prepare for and ace your Technical Support Engineer End User Support job interview:

Before the Interview:

Research: Learn about the Intertec Systems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer End User Support interview at Intertec Systems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intertec Systems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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