Voice of Customer Analyst Jobs in Dubai | Al Futtaim Careers
Job Responsibilities:
Collaborating with Brands, CX Platform support teams, IT team & other cross-functional teams to enhance customer services
Present key findings by analyzing data and report to line manager
Analyse and understand correlations between NPS and other business KPI’s
Tracking customer experiences across online and offline channels, devices, and touchpoints
Proactively work with stakeholders to understand their strategies & research needs
Work with line manager to manage the executional requirements end to end for delivery roll outs, review on business cases on new roll outs across Al-Futtaim Retail
Provide training and feedback to business stakeholders when required
Conduct root – cause analysis of interaction data, identify trends/patterns or correlations.
Job Requirements:
3+ Years of experience in Customer Experience, Market Research, Project Management, or a related field
Knowledge of Customer Experience principles, CX metrics, CX related analysis
Good analytical skills, creative problem solver, excellent communicator
Flexible and able to adjust to changing priorities or requirements in a fast-paced environment
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