Job briefFull responsibility of the Cloud Services and Infrastructure.
Administer systems such as Windows, Active Directory, Monitoring, , Exchange, DNS, Lync, and SharePoint
Diagnose system issues, predict future trends, make recommendations, and implement client solutions
Monitor system performance and be proactive in assessing and providing recommendations for improvement
Patch and update assigned systems
Manage the Antivirus solution as per the security best practices
Maintain and enhance assigned systems for a variety of different vendor products
Follow the escalation matrix and update the flash report for the delayed projects
Update the managers on open Problem Notifications, production issues.
Create, maintain and update required documentation, records, logs, and reports.
Manage the development and implementation of formal procedures
Support the management team to capture forecasting demand and assess the
capacity requirements and operating budget allocation request to deliver the services.
Manage stakeholder expectation and resolve customer escalations.
Ability to interface with Senior Management and customers in a clear and concise manner.
Manage the team by implementing good management practices and ensuring continuing development of junior members
Design and control the governance processes and proceduresRequirementsBachelor’s Degree in computer science or Information Systems
MCSE of higher qualification
Experience with monitoring, network diagnostic and network analytics tools
Experience with antivirus/malware and patch management technologies
Experience with administering systems, such as Microsoft Active Directory,
Exchange, Lync, SharePoint
Experience in telecom technologies (Voice & Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications)
Very good experience in VMWare, VCentre, Network and/or Storage
Solid experience maintaining Cloud environment#J-18808-Ljbffr