Responsible for SMB segment sales performance in the zone.Oversees managed SMB segment to ensure prompt and reliable service to all customers.Manage day-to-day functioning of the team, provide prompt, courteous and competent service to all managed SMB customers.Review regularly the efficiency and service quality of managed SMB teams by monitoring key performance indicators and follows up as required.Oversees presales activities and ensures that all customers are managed promptly & efficiently.Develop plans to improve future sales performance and to retain and win business; seeks for efficiency improvements for sales processes and ways to improve customer satisfaction.Manage the implementation of the defined policies, procedures and guidelines for managed SMB.Oversees interfaces to respective Marketing and Engineering sections on product development and ensures feedback, analysis and recommendations on customer demand trends, complaints and service quality.Oversees the development of skilled resources that can perform best-in-class sales.Evaluates managed SMB’s on-going performance and reports, maintains ongoing dialogue with higher management and ensures operations performance and achievements of key strategic and financial targets are met.QUALIFICATIONS & EXPERIENCEBachelor’s degree in Marketing/Business Administration5-8 years’ experience in similar capacity Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr.Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and find thousands of opportunities globally!Our platform gives you the flexibility you need to thrive in today's market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.
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