Led and executed SharePoint upgrade and migration projects, encompassing multiple versionsincluding SharePoint 2013, SharePoint 2016, SharePoint 2019, and SharePoint Online.Proficiently support and maintain systems, ensuring optimal functionality and uptime.Spearheaded the upgrading of SharePoint environments and servers, enhancing collaboration and datamanagement capabilities.Create and connect Power BI reports and charts, enabling data-driven decision-making and insights.Establish a support portal and streamlined processes to efficiently track logs and support tickets.Provide comprehensive internal and external training on company products and new technologies.Identify software issues and apply troubleshooting techniques, swiftly resolving technical challenges.Conduct client meetings to gather detailed business requirements and clarify project-specific needs.Utilize Power Platform tools, including Power Apps, Power Portal, Power Automate, and Power BI, tostreamline processes and enhance productivity.Business Development Developing and sustaining a solid relationship with customersAnalyzing customer feedback to determine whether customers are satisfied with the company's
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